User Guide
Payment
When placing an order, you can choose from the following payment methods:
・Credit card/bank transfer
Credit card
The following credit cards are accepted:
[Accepted cards] VISA MASTER JCB AMEX Diners
[Breakdown of billing amount] Total product price (tax included) only
This site uses a system called SSL, so card numbers are encrypted before being sent.
About shipping and delivery charges
Products shipped by our company will be shipped on the date indicated on each product page.
Standard shipping
Standard delivery will be by courier.
Free shipping for purchases over 11,000 yen.
Delivery will take 1 to 3 days from the date of shipment. *Excluding ordered or back-ordered items.
【postage】
| Hokkaido | Hokkaido | 2,070 yen |
| Tohoku | Aomori, Akita, Iwate, Yamagata, Miyagi, Fukushima | 1,460 yen |
| Shinetsu | Niigata, Nagano, Yamanashi | 1,190 yen |
| Kanto | Tokyo, Kanagawa, Chiba, Gunma, Tochigi, Ibaraki, Saitama | 1,190 yen |
| Hokuriku | Ishikawa, Fukui, Toyama | 1,060 yen |
| Tokai | Aichi, Gifu, Mie, Shizuoka | 1,060 yen |
| Kinki | Osaka, Hyogo, Kyoto, Nara, Shiga, Wakayama | 940 yen |
| China | Okayama, Hiroshima, Tottori, Shimane, Yamaguchi | 940 yen |
| Shikoku | Ehime, Kagawa, Kochi, Tokushima | 940 yen |
| Kyushu | Fukuoka, Oita, Nagasaki, Kumamoto, Saga, Miyazaki, Kagoshima | 940 yen |
| Okinawa | Okinawa | 1,460 yen |
Cancellation Policy
Cancellations can be made by email. Please be sure to check the details before canceling. Orders may be canceled if payment is not confirmed or depending on the order contents.
Please be sure to contact us
Even if you contact us by email, we may not be able to cancel your order, so please be sure to check the order details before placing your order.
In addition, your order may be canceled if payment is not confirmed or depending on the order contents.
Cancellation after shipment
We do not accept cancellations for items that have already been shipped.
Please note that we do not accept returns.
Regarding cancellations due to store circumstances
Your order may be canceled depending on whether your payment has been confirmed or the order contents. Please be sure to check the emails sent by the store.
If there is a cancellation
■ If payment cannot be confirmed within the payment deadline ■ If the order details are unclear or incomplete
Returns Policy
Please note that we do not accept returns for reasons of customer convenience.
Please contact us if there is a problem with the product
If you find any defects in the product, please contact us here . We will exchange it for a good product.
Please note that if we are unable to provide a replacement product, we will provide a refund.
Returns due to customer convenience are not permitted.
We will not accept returns for reasons of customer convenience (excluding items shipped incorrectly or damaged or soiled before arrival).
*Please note that due to the nature of viewing on a computer or mobile device, the product image may differ slightly from the actual color.